Frequently Asked Questions
What is your usual turn-around time?
Our usual turn-around time is 5 to 7 business days on routine projects. This can be accelerated to 3 to 5 business days for a 50% surcharge or 1 to 2 days for a 100% surcharge. However, the turn-around time on non-routine projects will have to be discussed with you by the laboratory manager prior to work commencing.
How do your prices compare to those of other laboratories?
Our prices are competitive with those of other laboratories in our area that provide the same types of services. You are free to shop our quote around to other laboratories and see if it meets your expectations.
Are your quotations free of charge?
All of our quotes are free of charge and with no obligation to accept.
How do you insure the confidentiality of my project and results?
Our laboratory holds information regarding your project and/or results in strict confidence. However, we can also execute a confidentiality agreement with you if it makes you more comfortable working with our laboratory professionals.
Are you available to discuss our results once the project is completed?
Our laboratory professionals are available to discuss the results of any project that we have completed as well as any follow-up work you may be considering.
Do you require any “up front” payment prior to beginning a new project?
In general, we do not require any upfront payment prior to beginning any project but would expect payment Net 30 days after the project is completed. However, if for example your particular project requires the use of specialized equipment, techniques, or reagents, then you may be asked to submit an upfront setup fee prior to beginning your work. If this is the case, this would be explained in our initial quotation.